We build teams with not just the best and the brightest but individuals with a strong sense of customer success, ethical behavior, and highest sense of personal integrity in all dealings. Our strengths come from each of our character and we are very proud of it.

Currently, outsourcing takes many forms. Organizations still hire service providers to handle distinct business processes. But some of the organizations may outsource whole operations. The activities that are being outsourced may range from customer service and telemarketing, to IT management, software development, market research and even financial portfolio management

The process of outsourcing generally encompasses four sta0ges:

• Strategic thinking, to develop the organization's philosophy about the outsourcing role in its concerned activities.
• Evaluation and selection, to make decision on the appropriate outsourcing projects and potential locations for the work to be done and service providers to do it.
• Developing Contracts, to work out the legal, pricing and service level agreement (SLA) terms.
• Outsourcing management, to refine the ongoing working relationship between the client and outsourcing service providers.

At Sunmark iTechnologies, with our experience of dealing with different clients and their needs, we have developed a process that will capture your requirements thoroughly, suggest the best technologies that could be used and then implemented, test, deliver and support the application in a effective way.

BPO

Companies are now a days moving their non-core business processes to outsource providers. These outsourcing deals involve multi-year contracts to work internally for the client firm are transferred and become employees for the service provider. Business process outsourcing tends to save precious management time and resources and allows focus while building upon core competencies.

Few advantages of BPO

• Focus remains on core business.
• Cost reduction.
• Outside expertise.
• Meet the changing customer demands.
• Utilization improvement.
• Revenue Increase.
• Minimizing Risks
• Adding competitiveness

We aim at developing and delivering dependable, flexible and cost-effective solutions for back office and contact center operations for leading global organizations. With the outsourcing capability, we establish a track record in delivering a diverse set of high quality customized services. We deliver high-quality and superior customer satisfaction. As a result, clients get better, broader business benefits from Business Process outsourcing and are highly satisfied with the results.

Our various BPO / IT enabled services includes the following

• Customer Support Services.
• Technical Support Services.
• Telemarketing Processes.
• Employee IT Help-desk Services.
• Data Entry Services / Data Processing Services.
• Data Conversion Services.
• Medical Transcription Services.
• Insurance Processing.